Soft skills are personal attributes that enhance an individual’s interactions, job performance and career prospects. To get, and keep, a job you typically need a repertoire of technical skills. In today’s demanding workplace, your company is requiring more from candidates than knowledge and experience. While these “hard skills” can make a good impression and prompt you to invite a candidate for an interview, they won’t necessarily close the deal. However, combine them with the right “soft skills” and you just might extend a job offer.
The importance of these soft skills is often undervalued, and there is far less training provided for them than hard skills. For some reason, organizations seem to expect people know how to behave on the job. They tend to assume that everyone knows and understands the importance of being on time, taking initiative, being friendly, and producing high quality work.
Assuming that soft skills are universal leads to much frustration, that’s why it’s so important to focus as much on soft skills training and development as you do on traditional hard skills.
By the end of the workshop, participants should be able to understand and apply:
- Personal accountability;
- The degree of collaboration;
- Interpersonal negotiation;
- Conflict resolution;
- Working with Difficult People
- People’s adaptability and flexibility;
- The clarity of communications;
- Creative thinking;
- Inclusion and,
- Coaching and mentoring.